pc slowClosed

Question

hi guys,my pc is still slow and it freezes sometimes.i did the following humanly possible.i have a dell and i got an app from dell to solve matter.i defragged hard drive,checked ram,checked internet nd router,checked memory,checked ports and mouse.well i checked everything and my results said passed.i ran my antivirus and antispyware and it passed but still pc is slow and freezes sometimes.says firefox not responding and then i must wait.its so depressing really.i have done all i was told and could do.do you guys think its time for other pc or must i let them clean my hard drive completely and take everything off.thanks guys

Ambucias · Answer

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log. 

1. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) 

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

(For Vista and Win 7 users, click right to ensure you execute with admin right) 

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis). 

4. Double click on the short cut ZHPDiag on your Destktop. 

5. If you need to change the language, click on the little house, (bottom right) and change to English 

6. Click on Full. 

Wait for the tool to finished (maybe a long time) 

7. Close ZHPDiag. 

8. To transmit the report, click on this link : 

https://authentification.site 

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

Pc slow

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