Cann't open links in hotmail messages [Solved/Closed]

matki 3 Posts Tuesday March 31, 2015Registration date March 31, 2015 Last seen - Mar 31, 2015 at 05:27 AM - Latest reply: matki 3 Posts Tuesday March 31, 2015Registration date March 31, 2015 Last seen
- Mar 31, 2015 at 01:33 PM
If hotmail messages contain embedded links then they wont open when I click on them.

Any ideas how to solve this?
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Best answer
kieferschild 2391 Posts Sunday October 5, 2008Registration dateModeratorStatus May 29, 2018 Last seen - Mar 31, 2015 at 06:24 AM
1
Thank you
Hello,

is this email in your Inbox or a subfolder?

at the top of the email there should be something which states "Always allow from sender" or "mark as safe" or something along those lines.

you may need to review your smartscreen filtering.

Thank you, kieferschild 1

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Best answer
kieferschild 2391 Posts Sunday October 5, 2008Registration dateModeratorStatus May 29, 2018 Last seen - Mar 31, 2015 at 11:48 AM
1
Thank you
Ah.

thats a key thing you failed to mention.

follow this:

http://support.microsoft.com/en-us/kb/310049

Thank you, kieferschild 1

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matki 3 Posts Tuesday March 31, 2015Registration date March 31, 2015 Last seen - Mar 31, 2015 at 01:33 PM
1
Thank you
Kieferschild

This worked, thank you so much for your help, this issue has really been giving me a lot of grief, so many thanks once again.

Thank you, matki 1

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matki 3 Posts Tuesday March 31, 2015Registration date March 31, 2015 Last seen - Mar 31, 2015 at 11:27 AM
0
Thank you
The messages are in my inbox. Interestingly if I open Hotmail in Mozilla then the links work, so it appears the issue is related to Outlook.

Do you think smart screen filtering is still the issue, if so could you give me some details on how to do this.

many thanks for your help.