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Logging into windows

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WRROGERS Posts 1 Registration date Friday 10 April 2015 Status Member Last seen 10 April 2015 - 10 Apr 2015 à 15:32
MaxStart Posts 338 Registration date Tuesday 3 March 2015 Status Contributor Last seen 3 July 2015 - 10 Apr 2015 à 18:27
Hello,
I am hoping some one has seen this problem, When I start my computer I get to the internal Alt Ctrl delete to type my user name and password to log into windows , but then I get the welcome message and the icon circle just spins. the Computer is a Dell

I am being told this is and OS problem and my computer needs to replace with a new hard drive. is there any other solution? internal test have been done and the repair features have not worked.

Any suggestion would be welcomed
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MaxStart Posts 338 Registration date Tuesday 3 March 2015 Status Contributor Last seen 3 July 2015 69
10 Apr 2015 à 18:27
you've mentioned that: 
circle just spins.

so the machine does not freeze, but just can't log-in.

since you already made it up to this stage, my guess would be it's not a hardware related issue rather it's a windows issue.
anyways troubleshooting will provide the results.
Ok sir.
I would like you to provide us with you laptop model number, windows version, we will try few steps before going after the hardware procedures.