Photoshop file info data cannot be read,how do i correct it? [Solved/Closed]

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- - Latest reply: girault7
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- Apr 27, 2015 at 05:11 AM
Opening a client`s JPG in Photoshop CS and Photoshop 7 I get the following message: This file contains file info data which cannot be read and has been ignored. The file continues to open but caused problems when used in a page layout program.What does that message mean? How do I correct it?

Read more: Photoshop. File info data cannot be read,how do I correct it? - Opening a client`s JPG in Photoshop CS and Photoshop 7 I get the following message: This file contains file info data which cannot be read and has been ignored. The file continues to open but caused problems when used in a page layout program. What does that message mean? How do I correct it?
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Thank you
Hi

Do you get the same result with all jpg files?
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Thank you
Instructions which can help you:

1) Open Photoshop.
2) Press and hold "Alt," "Control" and "Shift" at the same time as the program launches.
3) Select the option to delete all current settings. All the preferences and settings you have altered will be returned to their original default.
4) Close all applications and navigate to your Photoshop plug-in folder. The location of this will depend on the version of Windows you're using. If you're using a 32-bit edition, you'll find it at "C:/Program Files/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins." If you're using a 64-bit edition, you'll find it either at "C:/Program Files (x86)/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins" or "C:/Program Files/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins."
5) Select any plug-ins not published by Adobe and follow the instructions to remove them.
6) Visit the Photoshop update page to search for and apply updates for the version you're using.
7) Relaunch Photoshop and test it.
Also read comments here: https://groups.google.com/forum/?hl=en#!topic/how-to-open-psd-files/-nUbqgfFcP8
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Thank you
Sorry the link below is wrong
Here the link:
https://answers.yahoo.com/question/index?qid=20140928124122AArwKB1