Icloud reset for 5C

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oceankaye Posts 3 Registration date Tuesday May 12, 2015 Status Member Last seen May 14, 2015 - May 12, 2015 at 09:37 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 14, 2015 at 04:23 AM
Okay, I have a iPhone 5C that I bought, someone stole my sisters phone so I let her use this (my backup) and she logged out of my icloud and put in hers. (I told her not to). Now she has forgotten the password and I can no longer log back into my icloud. I am trying to reset my phone so I can get all my pics and apps but it says this (In the pictures). I need her password in order to reset the phone or log out of her icloud. Please help!!!! I live in Japan also, so the Apple Store is not an option.



4 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 14, 2015 at 04:23 AM
Hello

Even if you send us documents and pictures, you cannot prove that it is really you on the pictures.

Sorry but we must now close this thread.

Regards
Moderator
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 13, 2015 at 01:58 AM
Greetings,

We would like to help you, but you must be able prove that you are the phone's legitimate owner and you can't. Everyday mobiles are stolen, although you may be honest, we do not wish to help potential criminals.
Read this https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
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oceankaye Posts 3 Registration date Tuesday May 12, 2015 Status Member Last seen May 14, 2015
May 14, 2015 at 01:30 AM
I can post some pictures, to prove that this is my phone. Will an ID with just picture and name work? Along with pictures in my phone? I have family pictures, and pictures of my sister who's logged in. As picture her name is Jasmine Overman.
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oceankaye Posts 3 Registration date Tuesday May 12, 2015 Status Member Last seen May 14, 2015
May 14, 2015 at 01:31 AM
I don't want to recover a password. I want the phone to be reset without a password.
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