Laptop Screen is Blank

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notgoodattech Posts 2 Registration date Monday May 25, 2015 Status Member Last seen May 26, 2015 - May 25, 2015 at 11:39 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - May 27, 2015 at 12:18 AM
Hello! I have been having issues with my laptop recently, and it has been thermally shutting down every couple of hours if I use it. Today I used it and it shut down, but when I turned it on the screen was blank. I have an HP envy dv6 from December 2012 with Windows 8. It started out normally, and showed the HP logo and a loading symbol, but afterwords the screen just went blank. All black. I restarted it multiple times, and got an error message that read "Your PC ran into a problem. It will restart on it's own" (or something along those lines). I waited, but nothing happened, so I turned it off, unplugged it from the power cord, removed the battery, held the power button, plugged in the power cord, and turned it back on. Unfortunately, there was no change. Does anyone have any solutions to the issue??? I need to use it for a project and all of my work was saved on it :( I also can't afford a new computer, so I really need help. Any suggestions are appreciated :)
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2 responses

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 26, 2015 at 03:57 AM
Hello notgoodattech,

Did your laptop overheated?
1) How to keep your laptop from overheating.
2) cool a hot notebook.
Also try to swap your RAM and reseat it..
Did you hear fan running inside the laptop..?
notgoodattech Posts 2 Registration date Monday May 25, 2015 Status Member Last seen May 26, 2015
May 26, 2015 at 09:10 AM
After I turned it on the first time there was a message that read "Thermal Shutdown Occurred", and I heard the fan running.
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 27, 2015 at 12:18 AM
You are definitely experiencing overheating. This can be caused by a non-functioning system fan, or if the air ducts are blocked. Overheating can reduce the life of your computer, so you will want to resolve this as soon as you can. Here are a few troubleshooting documents you can use to help you.

Troubleshooting an Overheating and Auto Shutdown Issue
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03904182&lc=en&product=5344258&tmp...

Reducing Heat Inside the PC to Prevent Overheating:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01657439&lc=en&product=5344258&tmp...

If they do not resolve the issue, you will want to contact Phone support.
HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl