Previous Topic Next Topic

Add-ons in IE11

Closed
mikeandsylvia Posts 10 Registration date Thursday January 16, 2014 Status Member Last seen March 25, 2016 - Jun 5, 2015 at 12:58 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 7, 2015 at 04:51 PM
When using Int Explorer (IE11 / Win 8.1) there is a continuous message at the bottom of every web page that states the following:

Web page wants to run the following add-on "Control name is not available from not available". What the heck is this and what does it mean? More importantly, how do I get rid of this irritating issue?

Regards,

mikeandsylvia
Related:

1 response

Answer 1 / 1
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jun 5, 2015 at 05:00 AM
Hello

Looks like your machine is infected.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
Ambucias
Moderator and Virus/Security Contributor
0
mikeandsylvia
Jun 7, 2015 at 02:15 PM
Thank you for your help. Looking forward to your diagnosis of the "HiJacker Proxy".

I assume you will guide me forward on what to do next?

Regards,

mikeandsylvia
0
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > mikeandsylvia
Jun 7, 2015 at 04:51 PM
I never wrote about a Hyjacker proxy.

I can not analyze your report as you have not posted the speedyshare url link here.
0