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Sims 3 crashing and blue screening

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lori_bryanne Posts 1 Registration date Tuesday June 9, 2015 Status Member Last seen June 9, 2015 - Jun 9, 2015 at 08:06 PM
Tephlyn Posts 1 Registration date Saturday October 10, 2015 Status Member Last seen October 10, 2015 - Oct 10, 2015 at 03:50 PM
Hellooo. I am having a bit of a problem with my game, and I would be very appreciative if someone would help me. I recently had a brand new hard drive put in my HP computer(about 450 gigabytes), and the drivers are up to date.After I got it back, I installed Sims 3, the Diesel Stuff expansion pack, and the Generations expansion pack. The first few days I played it, it had no problems, but yesterday I was in build mode when the screen went black for a few seconds, the mouse disappeared, and a blue screen popped up saying something went wrong. It then restarts itself and now it does it every time I play my game. Any ideas on how to fix this? Thank you (:
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Answer 1 / 1
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jun 10, 2015 at 05:20 AM
Hello

First, let see why the blue screen:

Download the following on your desktop:

http://www.nirsoft.net/utils/bluescreenview.zip

Unzip the file

Double click on BlueScreenView.exe

At the end of the scan, click on edit and then on select all

Go on file and click on save selected items

Save the log as bsod.txt

Open bsod.txt, copy and paste here
Tephlyn Posts 1 Registration date Saturday October 10, 2015 Status Member Last seen October 10, 2015
Oct 10, 2015 at 03:50 PM
==================================================
Dump File : 101015-22323-01.dmp
Crash Time : 10/10/2015 12:33:14 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x8504b510
Parameter 2 : 0x8e4419b0
Parameter 3 : 0x00000000
Parameter 4 : 0x0000000c
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)
Company : Intel Corporation
File Version : 8.15.10.1749
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dfb84
Stack Address 1 : dxgkrnl.sys+8cfb3
Stack Address 2 : dxgkrnl.sys+8199c
Stack Address 3 : dxgmms1.sys+692c
Computer Name :
Full Path : C:\Windows\Minidump\101015-22323-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 1,508,488
Dump File Time : 10/10/2015 12:35:01 PM
==================================================

==================================================
Dump File : 101015-27300-01.dmp
Crash Time : 10/10/2015 12:04:38 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84c89510
Parameter 2 : 0x8de1c9b0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)
Company : Intel Corporation
File Version : 8.15.10.1749
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dfb84
Stack Address 1 : dxgkrnl.sys+8cfb3
Stack Address 2 : dxgkrnl.sys+8199c
Stack Address 3 : dxgmms1.sys+692c
Computer Name :
Full Path : C:\Windows\Minidump\101015-27300-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 312,168
Dump File Time : 10/10/2015 12:06:04 PM
==================================================

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