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Cannot log in, computer goes back to login screen repeatedly

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Trinittie Posts 3 Registration date Tuesday June 16, 2015 Status Member Last seen June 17, 2015 - Jun 16, 2015 at 02:01 AM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Jun 18, 2015 at 12:27 AM
I am on a Gateway desktop that runs Windows 7. Tthere are three user accounts as my family shares this computer. My husbsnd is the administrator and my account is a work account with client files that I need for work.

Yesterday the computer worked fine, my husband played WOW on it last night which was the last program run. There have been no recent chsnges either.

Todsy , when we try to log in on any of the accounts the computer will flash the words "logging off" and then it will go back to the login screen. I have tried going to the safe mode, safe mode with command prompts and neither will allow me to log in. I have tried going to the BIOS but there was no option there that allowed me access either.

Since windows came preloaded we don't have a recovery disk and reinstalling windows is jot an option due to my work files.wr really need some help asap, please. It will be greatly appreciated.

Thanks
Trinittie at smrfina at ya who
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Jun 16, 2015 at 02:55 AM
Hello Trinittie,
Welcome to Kioskea Forum
Try this basic steps,
1) switch off the laptop
2) remove the battery
3) press power button for 30 sec
4) replace the battery
5) switch on the laptop

It is better to reply us whether the problem is resolved or not!
2
Trinittie Posts 3 Registration date Tuesday June 16, 2015 Status Member Last seen June 17, 2015
Jun 17, 2015 at 02:21 AM
Thanks for ththe advice, Computertech, but it wad not helpful as this is a desktop nit a laptop. I'm sure that part was just overlooked when you read my question. Do you have any other advice?
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892 > Trinittie Posts 3 Registration date Tuesday June 16, 2015 Status Member Last seen June 17, 2015
Jun 17, 2015 at 02:36 AM
when you press F8 during startup did you see startup repair option?
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Trinittie Posts 3 Registration date Tuesday June 16, 2015 Status Member Last seen June 17, 2015
Jun 17, 2015 at 10:05 AM
Yes, we tried that on all user accounts but nothing happened except for the computer went back to the log in screen. We also tried going into BIOS to fix it. We tried every option in BIOS but got the same result as with the F8 option.
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892 > Trinittie Posts 3 Registration date Tuesday June 16, 2015 Status Member Last seen June 17, 2015
Jun 18, 2015 at 12:27 AM
Hello Trinittie,
Try to remove the hard disk from your pc and back up it as soon as possible for your data in another pc!
There is no other option to do!
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