Windows stuck and after recovery all files went missing

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nad - Jun 17, 2015 at 12:30 AM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Jun 17, 2015 at 12:50 AM
i have a lenovo laptop and yesterday it stuck and i just hit the off button. i try to turn back on several times but it did not work and only show blank page. then there is recovery key on lenovo and i hit that button. after doing that my laptop is on but all my files and programs such as Microsoft software i.e words, power point etc went missing. unfortunately i did not have any backup. how do i recover back my files and programs? but most importantly my files.
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1 reply

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 898
Jun 17, 2015 at 12:50 AM
Hello nad,

Welcome to Kioskea Forum

which key you pressed ?
i though you did a factory reset which reset the pc similar to restore condition. If it is true then you have to install office and other software you missed seperately. sorry!

Please inform us when the issue is resolved. Thank you.
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