Alternative email address is the same

Closed

vee - Jul 1, 2015 at 03:03 AM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 1, 2015 at 05:27 AM

Hello, how can i log in to my account since it recognizes alternative email address as the same address that is locked kindly help because there is something urgent i need

Alternative email address is the same
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2 responses

Answer 1 / 2

BunoCS Posts 16550 Status Moderator 1,534
Jul 1, 2015 at 03:21 AM

Hello,

When is the last time you successfully accessed your account?

vee
Jul 1, 2015 at 03:31 AM

it has been really long maybe a year or so ago

Answer 2 / 2

BunoCS Posts 16550 Status Moderator 1,534
Jul 1, 2015 at 04:01 AM

If you have not used your mail account for over 30 days, it may have been deleted. You must then create a new one, insuring that you note your password and security question and store it a safe place, remembering where the safe place is.