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Stuck screen

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MichelleMcVay Posts 1 Registration date Monday July 6, 2015 Status Member Last seen July 6, 2015 - Jul 6, 2015 at 10:54 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Jul 7, 2015 at 01:15 AM
My sons Gateway Laptop is stuck in a sleep mode (I guess).,There's a pic of a piano and the time. We've tried turning it off taking out the battery n unplugging it to our avail. I have no idea what to do? Does anybody else have any ideas?

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Answer 1 / 1
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Jul 7, 2015 at 01:15 AM
Press ctrl+alt+del-->Task manager opens-->Go to file-->new task-->type explorer.exe-->ok.

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