Stuck screen [Closed]

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Monday July 6, 2015
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My sons Gateway Laptop is stuck in a sleep mode (I guess).,There's a pic of a piano and the time. We've tried turning it off taking out the battery n unplugging it to our avail. I have no idea what to do? Does anybody else have any ideas?

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Friday February 6, 2015
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Press ctrl+alt+del-->Task manager opens-->Go to file-->new task-->type explorer.exe-->ok.

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