Dell Inspiron 17r black screen with cursor

[Closed]
Report
Posts
2
Registration date
Tuesday July 21, 2015
Status
Member
Last seen
July 22, 2015
-
Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
-
Hello,
The other day I was using my laptop nothing wrong and than it all of a sudden doesn't wanna work start it up nothing wrong than bam black screen with my mouse looked up a lot of things nothing seems to work tried ctrl alt delete nothing pops up went in safe mode and tried got nothing if anyone could help me please I got important documents on it and I can't lose them.

1 reply

Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
110
Hello Shamay,

Disconnect all external devices if you have attached any, and enter F12 while booting. After that select boot priority in your BIOS and set it to be the hdd the drive to boot from.
If that doesn't help, try with pulling out the battery, holding the power button for at least 30 secs and plugging the battery again.

Hope this helps.

KY_WD
Posts
2
Registration date
Tuesday July 21, 2015
Status
Member
Last seen
July 22, 2015

Thanks ky but that didn't work for me.
Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
110 >
Posts
2
Registration date
Tuesday July 21, 2015
Status
Member
Last seen
July 22, 2015

Hi again,

I'm sorry that didn't help for you. Let's try something else. Since you are working with Windows I suggest you to try with Windows Repair CD if you have one.
Were you able to open the Command prompt in administrator mode? If you have access to that I would recommend you to type the following commands and press enter after each of them:
/FixMbr
/FixBoot
/ScanOs
/RebuildBcd

Hope this will help.

KY_WD