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Dell Inspiron 17r black screen with cursor

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Shamay Posts 2 Registration date Tuesday July 21, 2015 Status Member Last seen July 22, 2015 - Jul 21, 2015 at 02:02 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Jul 22, 2015 at 09:21 AM
Hello,
The other day I was using my laptop nothing wrong and than it all of a sudden doesn't wanna work start it up nothing wrong than bam black screen with my mouse looked up a lot of things nothing seems to work tried ctrl alt delete nothing pops up went in safe mode and tried got nothing if anyone could help me please I got important documents on it and I can't lose them.
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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Jul 21, 2015 at 10:30 AM
Hello Shamay,

Disconnect all external devices if you have attached any, and enter F12 while booting. After that select boot priority in your BIOS and set it to be the hdd the drive to boot from.
If that doesn't help, try with pulling out the battery, holding the power button for at least 30 secs and plugging the battery again.

Hope this helps.

KY_WD
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Shamay Posts 2 Registration date Tuesday July 21, 2015 Status Member Last seen July 22, 2015
Jul 22, 2015 at 02:29 AM
Thanks ky but that didn't work for me.
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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122 > Shamay Posts 2 Registration date Tuesday July 21, 2015 Status Member Last seen July 22, 2015
Jul 22, 2015 at 09:21 AM
Hi again,

I'm sorry that didn't help for you. Let's try something else. Since you are working with Windows I suggest you to try with Windows Repair CD if you have one.
Were you able to open the Command prompt in administrator mode? If you have access to that I would recommend you to type the following commands and press enter after each of them:
/FixMbr
/FixBoot
/ScanOs
/RebuildBcd

Hope this will help.

KY_WD
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