Toshiba black screen won't start

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Hello,

So last night, my laptop was switched off normally. Now early morning, tried to switch on my laptop but the screen remained black. The fans are working. The lights are also switched on. Please help. What should I do?

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Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
110
Hello Ai,

The problem that you have might be due to the failure of the video chip. Sometimes, after much of a use and less cooling the graphics processor, which is responsible for video signal transmission get unsolders, the thermic paste goes away and it gets unsoldered, therefore the screen doesn't show anything.
One of the option is to take out the battery, unplug the power cord and wait about a minute. Then, plug only the cable and leave the battery a side and try to boot your laptop normally.
Another solution of this issue is if you possess knowledge of notebooks' hardware - you can change the paste yourself by opening the laptop and check if the chipset that is next to the processor has got unsoldered or you can bring your laptop to a technician to get it soldered again.

Hope this helps.