Black screen problem

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Wednesday October 8, 2008
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June 15, 2019
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Hello,

i purchased my new laptop (dell inspiron 15 3000 series).
last 2 days, the black screen are coming.
if i turn on my laptop, microsoft symbols are shown, windows symbols are shown. after the black screen are open.

then, i search to google and try the safe mode. desktop are open. but it doesn't open in windows normally option. pls solve my problem.

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Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,925
I suggest you call the local Dell support phone number. Your laptop may be defective and and need to be returned for service.

Good Luck