Black screen problem

Closed
karthi - Sep 5, 2015 at 01:20 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Sep 5, 2015 at 02:14 PM
Hello,

i purchased my new laptop (dell inspiron 15 3000 series).
last 2 days, the black screen are coming.
if i turn on my laptop, microsoft symbols are shown, windows symbols are shown. after the black screen are open.

then, i search to google and try the safe mode. desktop are open. but it doesn't open in windows normally option. pls solve my problem.
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1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Sep 5, 2015 at 02:14 PM
I suggest you call the local Dell support phone number. Your laptop may be defective and and need to be returned for service.

Good Luck
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