Windows live error 8e5e0152

Registration date
Monday February 1, 2010
Last seen
September 1, 2021
I've got a problem for a few days with my windows live. I can't log in on my regular account. I've kept trying, but it always says that I can't log. I checked the error number, it is 8e5e0152. I've also read everywhere on the net that many people have that problem, but there is no obvious solution to it. I tried uninstalling all my windows live softwares, deleting them from the pc, and reinstalling them to previous version, 8.5.1302.1018, but it didn't help either. I tried updating aswell, no luck. The weird thing is, I can log in on my other account that I'm currently using, so it is something account based. And another thing is, even tho I uninstall all WL softwares and manually delete them from program files folder, when I reinstall them, my settings and saved preferences are still here and apply to the newly installed windows live. Can anyone please help?

9 replies

hiii , I had a reall hard time trying to get this to work and all the comments about what to do just confussed me so in the end I contacted the msn support staff and they told me to follow these instructions:

1. Close Windows Live Messenger. Beside the time and date of your computer, right-click the Windows Live Messenger icon, and then click Exit.

2. Click Start, copy and paste this message in the Start Search box %USERPROFILE%\AppData\Local\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.

3. Click Start, copy and paste this message in the Start Search box %userprofile%\ and the press Enter. Delete the Contacts folder.

4. Try to sign in and verify if the issue is resolved.

my msn is working fine now , I hope that this can help (:
Thank you

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CCM 2821 users have said thank you to us this month

thanks you !! :D
thanks it helped alot!
oh my gosh! this actually work ive been looking for the right way for so so long, ive been using ebuddy for like two months ive missed msn so much thank u so soso much :)

i love you lucy <3 thanks alot, no really. you just saved me 140 $-
there are some issues with my pc that I need to fix and this msn thing was the drop that made the cup spill. thanks for the peace of mind =)
ur answer me b already given here s the simple answer to this I been using days and nights and tests to figure out the problem

do this

msn fix its spanish site
The Descargar button is the download link Wink choose the error u have ot will fix for u, close all internet browers and msn exit it.:D

choose this error it will fix it. tht how simple it was

microsoft shame really got no solution

Hey man, I got the same problem:

Can't log in to my account on MY pc,
Can login to other accounts on MY pc,
Can login on my account on OTHER pc's,


i just read that other ppl have this too with windows live messenger, and the solution is indeed to uninstall, and remove the Contacts list

(its mostly common that this list is in: C:/Documents and Settings/[your username]/Contacts/[your emailadress of windows live messenger] I deleted my own hotmail contacts list, and it worked great!

(ps, make a backup of your contact list or maybe you will suffer side effects such as account block or somehting)

well, good luck =D
Did you ever get this fixed...HOW???

my msn does the same. it lets me sign on with other emails because my sister can sign in hers.
when I go on another pc/laptop it let me sign in there :S

i jus wanna no how to sort this,


Hello, I have the same problem but my configuration is Windows Vista, I want to know how is the solution for this problem, please help me.
its better you to try this(For XP):
Goto Drive C:\Documents and setting\Username\Local Settings\Application data\Now Look for windows live contacts and delete its contacts, its better to keep backup.
And For Vista its :
C:\Users\Username\AppData\Local\Microsoft\ delete live contacts.
This worked for me....oh n make sure you close d windows live messenger before you delete the folder and you delete them from recycle bin as well before you open the messenger & sign in :D
> Maheshika
Hey, thanks for that tip it worked great! Had to get onto msn for a group assignment and read this just in time!
> Maheshika
Where do you type in C:\Users\<user>\AppData\Local\Microsoft\
coz I cant find it anywhere
> Maheshika
i have the same problem, and I have also been looking all over the the internet to try and find an answer, this has cropped up alot and it seems , by peoples responces that it works a treat , but the simple problem is I judt dont get what to do where is C:\Users\Username\AppData\Local\Microsoft\ delete live contacts, I have no idea ?? is it on your msn home page profile ?? if so how do you get there, I would really appreciate your help as its driving me mad !!! thanks x
okay to go to the user thing
go to ur desktop

>click computer
> local disk (C:)
>look down and u will see "Users" click that
>go to ur user acount name if u share with ur brother sister or watever, click on YOUR NAME
> you will see "AppData" (if not make sure ur folders are off hide if so, just google how to un hide folders)
>click "local"
>click "microsoft"
>then "windows live messenger"
> then delete

i've tried 100 different things but this helped

Check the security settings in Internet Explorer

1st Start Internet Explorer.
2nd Click Internet Options on the Tools menu.
3rd Click the Advanced tab.
4th Make sure the box Check for server certificate revocation is cleared in the Security section.
5th Make sure that Use SSL 2.0 and Use SSL 3.0 is selected in the Security section.
6th Click OK.
i keep getting this error code too and I found that it is a good idea to just make a new account.
i cannot sign in from my own laptop but I am able to sign in from other laptops and computers.
although its happened to me twice now could it be a problem with my computer
Thank you very much :) It worked for me
Registration date
Monday February 1, 2010
Last seen
September 1, 2021
Great Ben, thank you ever so much for your feedback!