My wd external 1 tb hard drive does not show...

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eson06 Posts 2 Registration date Monday September 14, 2015 Status Member Last seen September 15, 2015 - Sep 14, 2015 at 09:21 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 15, 2015 at 03:20 AM
hi.
my external hard drive does not show, i have tried all that i have read in the forums here. it is recognized by the pc (i am using windows xp) but the drive does not show. i also tried the WD quick formatter but it says that the external drive format failed. pls help...

2 replies

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 153
Sep 15, 2015 at 02:38 AM
Hi Eson,

I am sorry for the problems with your drive. Could you tell me the hard drive model? Please check if the drive is correctly recognized in Disk Management. It may be listed there, but without a drive letter. Try to assign one, right clicking on the drive. I strongly recommend you to check the drive on another PC and with another USB cable. Use Data Lifeguard Diagnostic to check drive's condition. I leave you a download link below. Do you have valuable information stored on the drive?

http://products.wdc.com/support/kb.ashx?id=3O8Fro - Data Lifeguard Diagnostic for Windows

Hope this helps


Western Digital Representative
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eson06 Posts 2 Registration date Monday September 14, 2015 Status Member Last seen September 15, 2015
Sep 15, 2015 at 02:52 AM
hey... thanks for the help... i have formatted it using WD quick formatter..
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 153
Sep 15, 2015 at 03:20 AM
It would be really useful to check the drive with Data Lifeguard Diagnostic. I recommend you to do both tests (the short test and the extended one). Is the drive visible in Disk Management and does it have a drive letter?
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