How to recover data from WD 1TB External Disk

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Passport123 Posts 1 Registration date Tuesday September 29, 2015 Status Member Last seen September 29, 2015 - Sep 29, 2015 at 05:03 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 30, 2015 at 03:56 AM
have tried to Install EaseUS Data Recovery . I have followed the steps :- SELECT TYPES OF LOST FILES but I can't even see my WD Passport Drive , How am I going to recover the data.

Pls let me know is there any other alternative to retrieve all my important documents.

2 replies

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Sep 29, 2015 at 05:14 AM
If you can't see your drive neither will any recovery software see it.

Your drive is damaged!

I suggest you consult a qualified technician who has the necessary hardware to transfer your data to another media.

Good luck
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 153
Sep 30, 2015 at 03:56 AM
Hi Passport,

I am sorry for the difficulties caused by the My Passport drive. Sadly, there is a chance that the drive is damaged. It was a right move to try a software recovery tool, but if the damage is physical, there is almost nothing you can do. Are there any strange noises coming from the drive? Is the drive visible in Disk Management or in Device Manager? Have you tried the drive on another PC and with another USB cable? I recommend you to boot from a Linux Live CD and try to access your data from there. If there is no progress and the data is really important, contact a Data Recovery Company.

Hope this helps


Western Digital Representative
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