I've had my hotmail account for 16 years. I've routinely changed my pass word and was freely able to change any personal information without any problems. A few months ago I started receiving sexually oriented emails from my own email address to my email address, which tells me I have a hacker. I tried junking them and received a message like: "You cannot junk your own emails".
So, I went into my account to change my password. I noticed my alternate email address was outdated/invalid, so I proceeded to change this alternate email to a good alternate, which I did. But as I proceeded to next change my password, I received a notice that my account was frozen for 30 days, which made me unable to change my password! Since then, I've received 2 more of the sexual emails sent from my own hotmail account, to myself. It appears as if I sent myself an email from my own email account.
The 30 day freeze on my account claims that while its frozen, it is safe from any malicious activity, and yet my hacker is still using my email to send me sexual emails. I've saved these emails for proof.
I resent the security changes that have been implemented. For years, I could freely make changes to my information anytime I wanted. I resent this micro-management by security. I was just fine with a password and secret questions.
Now, security is invasive and requesting codes, my telephone number ... as well as hindering my freedom to make changes (without threat of a lock-down). It's MY account and I want my freedom back. I don't need or want this invasive & controlling "parenting" by 'security'. I never needed it, I never asked for it. I think we should be able to choose what level of 'security' we want.
It's also exasperating that there seems to be no way to contact security about problems like this, other than to ask the "community" which are volunteers who merely parrot the security tenets. How can I contact hotmail security? Can SOMEONE help me?
Microsoft will tell me the same thing? They are so well hidden from being contacted, it appears more like a dictatorship. Do you realize how many complaints exist about their so-called security? The internet is swarming with them. Most of these searches of complaints mention their aggravations at not being able to talk to anyone in charge of security.
You said "Changing your personal details is very simple, once you've verified you're the account holder." Really? I sign in to my account with the correct password, and after updating my alternate email (a Gmail account) and verifying yes, I DID make this change, I went back to change my password. I was informed my account was on lock-down and I had to wait 30 days. They didn't ask me for answers to my secret questions, and I did go to my updated alternate email to verify that yes -- I DID make this change. So, what takes 30 days for them to verify I am the account holder? Why didn't they ask me my secret questions?
Their 'security' is making it a miserable experience just to manage one's own account/information; not to mention how it seems be a trickle-down effect; resembling the Unconstitutional Acts and Laws that have been signed in; that strip Americans of their rights & freedoms ...
I'm very low profile; and use my email address for communicating with friends and family. I don't go to questionable websites, I'm not a criminal or a whacko up to no good. I should be able to have the right to choose what level of security I want.
I feel as if I'm being dominated and punished for trying to do what I've always done ... change my information when necessary. This email address at hotmail is sentimental to me, it was my very first email address. Everyone who knows me, writes to me at this email. I managed just fine for many years on a password and secret questions. And who are YOU, kieferschild? Do you work for Hotmail, or are you a volunteer? Why would anyone wish to volunteer for a email server that antagonizes its customers with unnecessary, over-powering micro-managing?
I guess this end user (@truefreedom1956) would rather the providers just give control over to whomever can ask for an account they want!!!
Nobody would have any security online in your "INTERNET", truefreedom1956.
I have no problem with any of my questions, on any of my accounts! Then again, if I did, I either use the account, or I don't. Until I buy a domain to point to a cluster of servers that I STAND UP, and make my own CONTENT PROVIDERS, I guess, I have to do WHATEVER it takes!
You can always choose what level of security you want. Use it or not!
I have a good method for you, write down five words. Keep it next to your keyboard. By the way, are you concerned about PHYSICAL SECURITY, or just online? In my IT world, PHYSICAL is just as important. No-one (most certainly some HACKER WHO WANTS TO SEND YOU PORN) will have access to the little post it that has five random words on it.
How do the words fit in here, you ask? They are your answers to the five questions they ask. Here is the thing, the password people DO NOT CARE IF YOUR ANSWERS DO NOT MAKE SENSE!
I know its a long address, but its the one they ask you to go on on the very first page - before you even try to log into your account. Its in a link marked as "Cant access your account?"
Now the answer is provided, I still dont understand why you dont want a good security feature ... but you also dont want anyone to be able to send emails from your account. Dont the two go hand in hand?
And why does it feel like you are shouting at kieferschild? He only tried to help.