WD Passport Hard Drives not getting recognised

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mohan - Oct 12, 2015 at 05:04 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Oct 12, 2015 at 06:12 AM
Hello,
I am using 2 WD Passports from quite some time earlier there was no problem but from past 2 weeks i am facing a serious problem as my both hard drives are not working i mean my Mac Book Air and Mac Book Pro are not recognising the hard drives so i could not able to use them at all. Please give me some solution regarding this issue



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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Oct 12, 2015 at 06:12 AM
Hi Mohan,

Right now both WD My Passports are not displayed in Disk Utility? If they are missing, this could indicate some power related issue, because it is unlikely both drives to fail simultaneously. Are you using different cable for every drive? If you are using one cable, change it. If you have the option, connect the drives on a Windows PC and check if they are going to be recognized.

Hope this helps

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