Toshiba Satelite L50-A black screen with cursor [Solved/Closed]

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Hello,

SOLVED

So I have a Toshiba satelite L50-A and a few days ago it needed to be updated, after the update the computer has not been working. After the logo screen I get to the login screen where I can enter my password but after that it just stays a black screen where I can move my cursor around. So I know the monitor isn't damaged because the logo and login screen work fine, and once in the black screen I can ctrl+alt+del and use that function. I have read in a few places to remove the battery and whatnot, but with this model the battery is not removable (unless maybe you open up inside the computer which I wouldn't want to damage by trying). Another suggestion is in ctrl+alt+del task manager it mentioned something about running explorer from the processes section but it is not there. How in the world do I fix this issue because I am no longer under warranty ?!? please and thank you!

P.S I believe it is running windows 8 or possibly higher


EDIT: i fonally found the explorer.exe in one of the task manager tabs and deleted it and then re added it and now it works!!!!


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Posts
19532
Registration date
Wednesday October 8, 2008
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Contributor
Last seen
June 15, 2019
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good to know

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