Laptop some keys don't work

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Hello,

Hello,
i have a problem with my laptop some keys doesn't work, the key "A, 8, k, i want to know if it is a hardware problem or a software problem???
Thnks.
My laptop model is: HP

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11,164
It's circuit issue. Your keyboard must be cleaned.
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11,164 > nazal
No, clean by a technician!
>
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ok tnq
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11,164 > nazal
You are welcome