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Problem of startup in laptop

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Munny - Jan 8, 2016 at 12:39 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 9, 2016 at 12:00 PM
Hello,

I purchased a new hp laptop just a few days back,when i hit the power button the laptop starts and only shows the windows logo and then a blank scree comes after that when i long press it turns off and then when i again press the start button my notebook works fine. I know this is weird but it persists everytime

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xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 8, 2016 at 02:25 PM
I suggest you return it for factory servicing.

Good Luck
munny
Jan 8, 2016 at 11:58 PM
So u think it is a hardware problem?
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824 > munny
Jan 9, 2016 at 12:00 PM
No, I think it's a BIOS issue that the factory should fix.