WhatsApp Web photos always sideways

ReggieP - Updated on Aug 13, 2021 at 12:33 PM
 Catherina - Oct 31, 2021 at 04:28 PM
Hello,

I have photos that I have taken with my Samsung phone and have downloaded them to a folder on my PC. When I try to send a photo via WhatsApp Web, it always sends it sideways, no matter the orientation of the original or which way I turn it in File Manager. It always sends it in Landscape mode instead of Portrait. Is there a way to rotate it in WhatsApp Web? It's driving me crazy!
However, photos taken on an iPhone that I have on my PC do show up in the correct orientation in WhatsApp Web.



System Configuration: Windows / Chrome 92.0.4515.131
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3 replies

HelpiOS
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Aug 13, 2021 at 06:03 PM
Indeed, I'm sure that you're not the only person who has similar problems. I think the problem occurs due to the phone's settings, perhaps...

As you said that the photos taken with your iPhone appear correctly on WhatsApp Web and not with your Samsung phone, try comparing the settings between them.

Check if the screen rotation is on or off, if they use the same photo format and resolution, and if the camera settings on your Samsung are defined in the same way as your iPhone. This should help to understand what is causing the problem.
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HelpiOS
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Aug 13, 2021 at 12:55 PM
Hi,

Try rotating the photos using Microsoft Paint. Right-click on your photo and open it with Paint. In "Home", select Rotate. Then, go to File to save the rotated photo as a copy of the original.

I recommend you to save it in PNG, JPG or GIF format.

Hope this helps
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Thanks for your reply. It's a workaround, true, and I have done this, but it doesn't actually address the issue. Why does it happen? How can it be fixed permanently without having to individually change every photo? Surely I can't be the only one with this problem?
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Hello, i'm facing the same problem. As a photographer, all photos taken by my camera are sent sideways only on whatsapp web, even though they were perfectly straight before. Did someone provide any explanation ? Is there a solution?
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