WhatsApp Web photos always sideways

Question

Hello, 

I have photos that I have taken with my Samsung phone and have downloaded them to a folder on my PC. When I try to send a photo via WhatsApp Web, it always sends it sideways, no matter the orientation of the original or which way I turn it in File Manager. It always sends it in Landscape mode instead of Portrait. Is there a way to rotate it in WhatsApp Web? It's driving me crazy!
However, photos taken on an iPhone that I have on my PC do show up in the correct orientation in WhatsApp Web. 



System Configuration: Windows / Chrome 92.0.4515.131

HelpiOS · Answer

Hi,

Try rotating the photos using Microsoft Paint. Right-click on your photo and open it with Paint. In "Home", select Rotate. Then, go to File to save the rotated photo as a copy of the original.

I recommend you to save it in PNG, JPG or GIF format.

Hope this helps

ReggieP · Answer

Thanks for your reply. It's a workaround, true, and I have done this, but it doesn't actually address the issue. Why does it happen? How can it be fixed permanently without having to individually change every photo? Surely I can't be the only one with this problem?

HelpiOS · Answer

Indeed, I'm sure that you're not the only person who has similar problems. I think the problem occurs due to the phone's settings, perhaps...

As you said that the photos taken with your iPhone appear correctly on WhatsApp Web and not with your Samsung phone, try comparing the settings between them.

Check if the screen rotation is on or off, if they use the same photo format and resolution, and if the camera settings on your Samsung are defined in the same way as your iPhone. This should help to understand what is causing the problem.

WhatsApp Web photos always sideways

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