Hard drive not visible
Closed
Khatri
-
Feb 15, 2016 at 12:38 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Feb 15, 2016 at 03:24 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Feb 15, 2016 at 03:24 AM
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1 response
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Feb 15, 2016 at 03:24 AM
Feb 15, 2016 at 03:24 AM
Hi Khatri,
I am sorry for any inconveniency caused by your WD Elements. I strongly recommend you to check the device with another USB cable. Is the drive visible in Disk Management? If it appears in Device Manager, uninstall it, restart the PC and plug the drive back in. Please run Command Prompt and use the command chkdsk D: /f, where D must be the drive letter of your WD Elements. Please, let me know if there is any change.
In case you manage to access the drive and backup your information use Data Lifeguard Diagnostic to check the drive for problems. I leave you a download link:
http://products.wdc.com/support/kb.ashx?id=ZOuA2m
Hope this helps
I am sorry for any inconveniency caused by your WD Elements. I strongly recommend you to check the device with another USB cable. Is the drive visible in Disk Management? If it appears in Device Manager, uninstall it, restart the PC and plug the drive back in. Please run Command Prompt and use the command chkdsk D: /f, where D must be the drive letter of your WD Elements. Please, let me know if there is any change.
In case you manage to access the drive and backup your information use Data Lifeguard Diagnostic to check the drive for problems. I leave you a download link:
http://products.wdc.com/support/kb.ashx?id=ZOuA2m
Hope this helps
