My passport 0740 isnt opening up
Closed
sahib
-
Apr 4, 2016 at 07:43 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Apr 4, 2016 at 09:59 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Apr 4, 2016 at 09:59 AM
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1 response
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
Apr 4, 2016 at 09:59 AM
Apr 4, 2016 at 09:59 AM
Hello sahib,
I'm sorry for the situation that you have. Please, check our knowledge base for troubleshooting steps: http://products.wdc.com/support/kb.ashx?id=s5vpAQ I hope you find there useful something.
Have you checked your externa WD drive with our software Data LifeGuard Diagnostics? A free link for download you can find here: http://products.wdc.com/support/kb.ashx?id=v9IBmW Please, post the results of the extended test.
What do you see when you enter the Control panel>Computer management>Disk management ? Does the WD My Passport have any drive letter assigned to it or not? If there's an unallocated space shown, you have to manually assing a drive letter by clicking with the right button of your mouse and change drive letter and paths. If the system requires format, don't allow it because you will lose all of the information stored on the external drive.
Hope this helps. Good luck.
Western Digital representative
I'm sorry for the situation that you have. Please, check our knowledge base for troubleshooting steps: http://products.wdc.com/support/kb.ashx?id=s5vpAQ I hope you find there useful something.
Have you checked your externa WD drive with our software Data LifeGuard Diagnostics? A free link for download you can find here: http://products.wdc.com/support/kb.ashx?id=v9IBmW Please, post the results of the extended test.
What do you see when you enter the Control panel>Computer management>Disk management ? Does the WD My Passport have any drive letter assigned to it or not? If there's an unallocated space shown, you have to manually assing a drive letter by clicking with the right button of your mouse and change drive letter and paths. If the system requires format, don't allow it because you will lose all of the information stored on the external drive.
Hope this helps. Good luck.
Western Digital representative
