WD My Passport 0740 Not Seen in Windows Explorer

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safaxe Posts 1 Registration date Sunday October 25, 2015 Status Member Last seen October 25, 2015 - Oct 25, 2015 at 12:00 PM
 PiranhaBait - Feb 29, 2016 at 01:53 PM
Good Morning!

Please help! I have an external hard drive, WD Passport 0740 that was working fine until now. The computer sees it when I plug it in (because I get the option to eject it), I can also see it in device manager, but I can't see it in Windows Explorer and thus, can't access the files. Through device manager, I was able to update the driver software, uninstalled it, then did a "scan for hardware changes" through which I reinstalled it and it says that the driver is working fine, but... I can`t see it in Windows Explorer.
These are all my kids' pictures, my documents,... recovered on that hard drive after a my laptop crashed. Please help!

2 replies

Ambucias Posts 47358 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,242
Oct 25, 2015 at 04:34 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Oct 26, 2015 at 03:44 AM
Hi Safaxe,

I am sorry for the dificulties caused by your WD My Passport. I would recommend you to enter Disk Management and check if the drive appears there. It should appear with a drive letter and a correct file format. If there is no drive letter, try to assign one, right clicking the drive. This action should not affect your data. Do not try to format/initialize the drive. I strongly recommend you to check the drive with another USB cable and on another PC.

Hope this helps

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If drive letter does not appear in Disk Management, right click Volume, add drive letter. This worked for me.
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