WD My Passport 0740 Not Seen in Windows Explorer [Solved/Closed]

safaxe 1 Posts Sunday October 25, 2015Registration date October 25, 2015 Last seen - Oct 25, 2015 at 12:00 PM - Latest reply:  PiranhaBait
- Feb 29, 2016 at 01:53 PM
Good Morning!

Please help! I have an external hard drive, WD Passport 0740 that was working fine until now. The computer sees it when I plug it in (because I get the option to eject it), I can also see it in device manager, but I can't see it in Windows Explorer and thus, can't access the files. Through device manager, I was able to update the driver software, uninstalled it, then did a "scan for hardware changes" through which I reinstalled it and it says that the driver is working fine, but... I can`t see it in Windows Explorer.
These are all my kids' pictures, my documents,... recovered on that hard drive after a my laptop crashed. Please help!
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3 replies

Ambucias 53171 Posts Monday February 1, 2010Registration dateModeratorStatus July 15, 2018 Last seen - Oct 25, 2015 at 04:34 PM
0
Thank you
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
R2D2_WD 3616 Posts Monday September 1, 2014Registration dateCertified CCM ContributorStatus February 20, 2017 Last seen - Oct 26, 2015 at 03:44 AM
0
Thank you
Hi Safaxe,

I am sorry for the dificulties caused by your WD My Passport. I would recommend you to enter Disk Management and check if the drive appears there. It should appear with a drive letter and a correct file format. If there is no drive letter, try to assign one, right clicking the drive. This action should not affect your data. Do not try to format/initialize the drive. I strongly recommend you to check the drive with another USB cable and on another PC.

Hope this helps

If drive letter does not appear in Disk Management, right click Volume, add drive letter. This worked for me.