Hard Disk WD Passport
Closed
Ramzu
-
Apr 22, 2016 at 08:32 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Apr 22, 2016 at 11:09 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Apr 22, 2016 at 11:09 AM
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2 responses
JONDZ
Posts
52
Registration date
Tuesday February 9, 2016
Status
Member
Last seen
July 18, 2016
6
Apr 22, 2016 at 09:00 AM
Apr 22, 2016 at 09:00 AM
Hi,
It might be a corruption with your WD passport external hard drive. So to solve the issue a reliable data recovery might help you.
It might be a corruption with your WD passport external hard drive. So to solve the issue a reliable data recovery might help you.
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
Apr 22, 2016 at 11:09 AM
Apr 22, 2016 at 11:09 AM
Hello Ramzu,
Have you check if the hard disk works on different ports on your computer? If the PC has several USB ports, I recommend plugging it in each of them because, for example, the USB ports of the front panel of the PC may need updating of the drivers. Besides, I would like to know, have you connected the external hard drive on different computers with different operating systems recently? I am also interested if the external HDD has additional power or receives the power by USB cable. I'd appreciate if you give me more details about that.
If you have the option, I recommend you go to the Control Panel> Computer Management> Disk Manager to tell me if the external drive is recognized and has a drive letter assigned to it. If it hasn't you must assign it manually. It would be good, if seen, to test it with a software made by it's manufacturer to check its S.M.A.R.T. status. It this case it´s WD Data LifeGuard Diagnostics. The link for free download is this:http://products.wdc.com/support/kb.ashx?id=z6mWTg
If you haven't done it till now, I would like to suggest you try to access it with an Ubuntu Live CD/USB.
If the hard drive is not seen, you can reboot your machine while the disk is plugged in and enter the BIOS menu to see if the system can recognize it a physical level. Can you hear the hard drive spinning while connected or everything is calm and does not feel any vibration when you touch the case? If you can't, the disk must be in a bad condition and you should take it to a data recovery company to extract the information.
Hope that I helped. Have a great weekend.
Have you check if the hard disk works on different ports on your computer? If the PC has several USB ports, I recommend plugging it in each of them because, for example, the USB ports of the front panel of the PC may need updating of the drivers. Besides, I would like to know, have you connected the external hard drive on different computers with different operating systems recently? I am also interested if the external HDD has additional power or receives the power by USB cable. I'd appreciate if you give me more details about that.
If you have the option, I recommend you go to the Control Panel> Computer Management> Disk Manager to tell me if the external drive is recognized and has a drive letter assigned to it. If it hasn't you must assign it manually. It would be good, if seen, to test it with a software made by it's manufacturer to check its S.M.A.R.T. status. It this case it´s WD Data LifeGuard Diagnostics. The link for free download is this:http://products.wdc.com/support/kb.ashx?id=z6mWTg
If you haven't done it till now, I would like to suggest you try to access it with an Ubuntu Live CD/USB.
If the hard drive is not seen, you can reboot your machine while the disk is plugged in and enter the BIOS menu to see if the system can recognize it a physical level. Can you hear the hard drive spinning while connected or everything is calm and does not feel any vibration when you touch the case? If you can't, the disk must be in a bad condition and you should take it to a data recovery company to extract the information.
Hope that I helped. Have a great weekend.
