Hard Disk WD Passport

Ramzu - Apr 22, 2016 at 08:32 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Apr 22, 2016 at 11:09 AM
Western Digital 1TB External Hard Drive Not Recognized in My laptop.I have my own data in it. when i connected it to laptop which i was also using this external drive before....
but now when i connected it and try to open hard disk volume G which is drive letter of my WD Passport Drive green beam light of hard disk reading process in computer windows explorer bar start and goes to almost on 98% then it is stop and i cannot open my drive or cannot format....

So i am much worried about this i also advised to my friends that WD Hard Disk is not reliable.

They don't use this drive...
otherwise they will face this problem like me.

if every one can help me then please send me suggetion
Drive is also showing drive letter G
but could not open or show memory


2 responses

JONDZ Posts 52 Registration date Tuesday February 9, 2016 Status Member Last seen July 18, 2016 6
Apr 22, 2016 at 09:00 AM

It might be a corruption with your WD passport external hard drive. So to solve the issue a reliable data recovery might help you.
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Apr 22, 2016 at 11:09 AM
Hello Ramzu,

Have you check if the hard disk works on different ports on your computer? If the PC has several USB ports, I recommend plugging it in each of them because, for example, the USB ports of the front panel of the PC may need updating of the drivers. Besides, I would like to know, have you connected the external hard drive on different computers with different operating systems recently? I am also interested if the external HDD has additional power or receives the power by USB cable. I'd appreciate if you give me more details about that.
If you have the option, I recommend you go to the Control Panel> Computer Management> Disk Manager to tell me if the external drive is recognized and has a drive letter assigned to it. If it hasn't you must assign it manually. It would be good, if seen, to test it with a software made by it's manufacturer to check its S.M.A.R.T. status. It this case it´s WD Data LifeGuard Diagnostics. The link for free download is this:http://products.wdc.com/support/kb.ashx?id=z6mWTg
If you haven't done it till now, I would like to suggest you try to access it with an Ubuntu Live CD/USB.
If the hard drive is not seen, you can reboot your machine while the disk is plugged in and enter the BIOS menu to see if the system can recognize it a physical level. Can you hear the hard drive spinning while connected or everything is calm and does not feel any vibration when you touch the case? If you can't, the disk must be in a bad condition and you should take it to a data recovery company to extract the information.

Hope that I helped. Have a great weekend.