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Laptop black screen

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Ross.p Posts 1 Registration date Wednesday April 27, 2016 Status Member Last seen April 27, 2016 - Apr 27, 2016 at 10:37 AM
 Blocked Profile - Apr 27, 2016 at 04:54 PM
I turn my laptop on . It's all fine , I log on snd then my screen goes black but I can still see mouse . Please can someone help me with what to do thanks .
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2 responses

Answer 1 / 2
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 27, 2016 at 04:53 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Answer 2 / 2
Blocked Profile
Apr 27, 2016 at 04:54 PM
OK, see if booting up in safe mode helps. What O/S are you using. It is a mangle profile, so if you have another login with admin rights, log in using that one, move all of the user docs that you want to keep, and delete the user profile that is hanging!