Password and email

Closed
Dave W - May 10, 2016 at 08:09 AM
 Dave W - May 12, 2016 at 06:53 AM
Hello,
Changed over to a new phone tried to set up the Facebook account Facebook no longer recognizes my password or any email accounts so I'm stuck in a black hole plus they will not respond to the two forms I sent them
and my desktop is blocked out


3 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
May 10, 2016 at 04:46 PM
Hi Dave

That is a sticky wicket! You are not alone with the same issue. Facebook does not like when a member tries to login from a different device, their robot believes that the account is being hacked.

Have completely logout with your previous phone before trying to login with the second or you just shut the phone off?
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I did log out of facebook on my old phone after I tried a half dozen times on my new phone. My account was hacked about a year ago and I forgot to write my new password down so that's an issue to. Not recognizing my email or password?
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241 > Dave W
May 11, 2016 at 05:40 AM
Is your page presently online?
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Dave W > Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021
May 11, 2016 at 05:47 AM
Yes my friends have access
Dave W
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
May 11, 2016 at 05:51 AM
Try this:

You can try to recover your Facebook password by following the instructions on this link :

https://www.facebook.com/login/identify/?ctx=recover

Good luck
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I've been to this link a dozen times bottom line it's not recognizing my email says it's sending me a reset but I never receive them. I can bring up my recognition with my name and my cell phone number not my email
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241 > Dave W
May 11, 2016 at 04:12 PM
When you created the account, did you do it with your phone or another device?
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Dave W > Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021
May 12, 2016 at 05:56 AM
I believe I created the account on my desktop
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
May 12, 2016 at 06:01 AM
For security reasons,Facebook dislikes different devices. You must try to connect from the desktop.

The reset code is sent to the e-mail you registered when you created the account.
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The emails also set up on my Android they keep on saying they've sent the reset code but I haven't received it in any of my emails or devices
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241 > Dave W
May 12, 2016 at 06:45 AM
Sorry Dave, this is now out of my league.
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Dave W > Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021
May 12, 2016 at 06:53 AM
Thanks for your help I think I'm going to do a hard reset on my Note 5 download all my stuff again from my Galaxy 3 with my Facebook shut off on my Galaxy 3 it see if it makes a difference
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