Boot up problem [Closed]

Report
-
Posts
3613
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
-
Hello,
My acer laptop model 5253-BZ481 will not boot up past the screen with Windows logo....keeps trying to load then will say there is a problem but they will reset the computer....and it does it over and over again.....when i first turn it on it says hit F2 for set up.....what do i need to do


1 reply

Posts
3613
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
139
Hi Chris,

Please check if it is possible to open the BIOS menu at startup. Check if the hard drive is correctly recognized. If it is not, there may be hard drive issue or a connectivity issue. If it is, try booting from a Windows installation drive and select the Repair option. If the laptop is under warranty, contact the seller. If it is not, remove the hard drive and connect it to a desktop PC as a secondary storage drive. Try to backup all important data and download the drive manufacturer’s diagnostic tool. Check the drive for errors.

Hope this helps