WD My Passport not connecting...problem [Closed]

ARK - Jul 29, 2016 at 07:13 AM - Latest reply: KY_WD 2072 Posts Thursday October 23, 2014Registration dateCertified CCM ContributorStatus February 28, 2017 Last seen
- Jul 29, 2016 at 08:24 AM
Hello,

My Western Digital is not getting detected which was working 1 week before. Suddenly this was not detected and following is happening after connecting in my laptop (OS X El Capitan 10.11.5)
a) Light appearing on the drive.
b) Hearing sound from the drive.
But not detected. Please help me on this.

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1 reply

KY_WD 2072 Posts Thursday October 23, 2014Registration dateCertified CCM ContributorStatus February 28, 2017 Last seen - Jul 29, 2016 at 08:24 AM
0
Helpful
Hello ARK,

Did you test the WD My Passport on another MAC computer to see if it will get recognized? How any partitions does the My Passport have? I am asking you this because if you have formatted the external drive into two partitions in two file systems, you could connect it to a Windows PC in order to check if it will get recognized there.
I also would recommend you to change the cable that you connect the external drive to the MAC as it may gеt damaged.

Cheers.



Western Digital representative