Aspire V5-552PG-X809 Automatic repair, then click on restore

Closed
Evee45 Posts 3 Registration date Friday August 12, 2016 Status Member Last seen August 23, 2016 - Aug 12, 2016 at 11:54 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 24, 2016 at 05:00 AM
Hello, I get stuck on the ACER explore beyond limits screen. I reboot, receive message stating Automatic repair, then click on restore. Brings me back to same thing again after restarting.

I have done this 3x. I also restored my system back to yestetday, Aug. 11. That worked shortly. I logged into my email....screen went black then restarted itself and started the same mess again.

Any assistance would be greatly appreciated.
Thanks.
E
Related:

2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,167
Aug 13, 2016 at 05:48 AM
Hi,

Your issue could be caused by a virus. If you wish help to identify the virus, let me know.

Regards
0
Evee45 Posts 3 Registration date Friday August 12, 2016 Status Member Last seen August 23, 2016
Aug 13, 2016 at 09:21 PM
Hello Ambucias, thank you for the response.
I've done that also, but it just takes me back to the ACER beyond limits screen and stays frozen there.

Yes, I would like assistance on how to remove the potential virus.

Thank you Kindly.
E
0
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,167 > Evee45 Posts 3 Registration date Friday August 12, 2016 Status Member Last seen August 23, 2016
Aug 14, 2016 at 05:25 AM
Can you boot in safe mode with networking?
0
Evee45 Posts 3 Registration date Friday August 12, 2016 Status Member Last seen August 23, 2016
Aug 23, 2016 at 08:35 PM
Hello, just an update if anyone has the same issue I did.

My IT Friend says he was able to reload my OS and keep all my files.

I'm not sure of all the steps he took to get to the point of being able to reload the OS.

I pick up my laptop from him tomorrow so I can ask more questions.

Thanks.
E
0
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,167
Aug 24, 2016 at 05:00 AM
Thanks for the feedback,let me know.
0