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1 response
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Aug 30, 2016 at 03:21 AM
Aug 30, 2016 at 03:21 AM
Hi Andrian,
I am sorry for any inconveniency caused by your My Passport drive. I know that losing access to personal files can be really stressful. Unfortunately, there is no way to help you recover your password. The idea of password protection and encryption of the My Passport drive is to keep your files safe from anyone who does not know the password. There is no way to bypass the password protection. Like you mentioned, the only way to reset the protection is to wipe the drive. If the information is really important, I would suggest you to seek assistance from a data recovery company.
Hope this helps
I am sorry for any inconveniency caused by your My Passport drive. I know that losing access to personal files can be really stressful. Unfortunately, there is no way to help you recover your password. The idea of password protection and encryption of the My Passport drive is to keep your files safe from anyone who does not know the password. There is no way to bypass the password protection. Like you mentioned, the only way to reset the protection is to wipe the drive. If the information is really important, I would suggest you to seek assistance from a data recovery company.
Hope this helps
Aug 30, 2016 at 09:29 AM