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My passport harddrive working on my android tv but not in laptop

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Mykeiah Posts 1 Registration date Sunday August 28, 2016 Status Member Last seen August 28, 2016 - Aug 28, 2016 at 03:56 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Aug 29, 2016 at 03:00 AM
Hi,

Could anyone please help me. My passport hard drive used to work on my laptop and android tv. But recently, its just working on my tv but when I tried using it on 3 laptops folders are longer readable/viewable.

Thanks!
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Aug 29, 2016 at 03:00 AM
Hi MyKeiah,

I am sorry for any inconveniency caused by your My Passport drive. Could you please explain me what happens when you try to connect the drive to a laptop PC? Is the drive recognized in Disk Management with a correct file format and a drive letter? If there is no drive letter, try to assign one, right clicking on the drive. Do you have valuable information stored on the drive? If you do not have, I strongly recommend you to format the drive and try to access it. If you have the option, please try the drive on a Linux PC or using a Linux Live version. Are there any noises coming from the drive, like clicking sounds?

Hope this helps

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