Unable to boot past "welcome " screen

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BT1972 Posts 1 Registration date Friday September 2, 2016 Status Member Last seen September 2, 2016 - Sep 2, 2016 at 09:45 AM
Mr_Majola Posts 10 Registration date Tuesday August 23, 2016 Status Member Last seen September 6, 2016 - Sep 6, 2016 at 08:01 AM

I have an HP Laptop that won't boot past the "welcome" screen in either normal, or Safe mode. F11 doesn't work either. O'Neill trying to restore the OS to a time before the problem started. How can I do this without losing all my files? Is there a hotkey, besides F11, I can use to access the control panel? I don't have a boot disk since the computer came with Windows pre-installed. Any assistance with this problem would be greafly appreciated. Thanks.

Unable to boot past "welcome " screen
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Answer 1 / 1

Mr_Majola Posts 10 Registration date Tuesday August 23, 2016 Status Member Last seen September 6, 2016 4
Sep 6, 2016 at 08:01 AM

Hi there,
Please try boot on safe mode, F8
And then choose the option: Last known..
Failing to get that working restart and tap on F8 again but then this time select the Command prompt option and run the check disk to repair any corrupt files in your HDD.
Good luck and let me know how it goes

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