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HP desktop no start up

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gfbahloo Posts 1 Registration date Thursday 27 October 2016 Status Member Last seen 27 October 2016 - 27 Oct 2016 à 23:16
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   - 28 Oct 2016 à 02:53
Good morning have spent the last 6 hours trying to start my all in one HP desktop running windows 10. only the mouse pointer in visible on screen. I can not access any icons, internet included or windows or Cortana. It appears to be frozen have tried all combinations of ctrl+alt+delete,F4, F6 restarting the computer and unplugging it into a different power socket as well as another key board and mouse. it is doing nothing. Can anyone Please help many thanks
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R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   155
28 Oct 2016 à 02:53
Hi gfbahloo,

Is it possible to access the BIOS and navigate in it without any trouble? If it is, most probably the issue is Windows related. Could you try booting in Safe Mode? Please confirm that your desktop covers the hardware requirements for Windows 10. I would strongly recommend you to try reinstalling the OS or trying with another version or iso file.

Hope this helps