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My email address can't be found during a password reset

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Houssamel-din
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 - Nov 13, 2016 at 04:55 PM
Houssamel-din
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 - Nov 13, 2016 at 07:08 PM
Hello,

please, i need your help ... my facebook-account hacked and my email address can't be found during a password reset as option to choose


thanks

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Ambucias
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Nov 13, 2016 at 04:59 PM
Try this

Click on the below links. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked
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Houssamel-din
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Nov 13, 2016 at 06:14 PM
Hi,

my account now locked and i don't know how to recover it again?

thanks for your help
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Ambucias
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 11,315 > Houssamel-din
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Nov 13, 2016 at 06:47 PM
Have you tried the solution I provided to you ? Remember you previously said that your account was hacked.

Hacked accounts are usually blocked to prevent the hacker to use it again.

Did you get a message (email) from Facebook? It may have given you instructions to recover your account.

Last but not least, you can try to create a new account.

Good luck
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Houssamel-din
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Nov 13, 2016 at 07:08 PM
Hi Ambucias,

yes i have tried the solution you provide and receive email from facebook, said that i should send my ID to them but later the reject it because it isn't applicable to their role.

thanks for your help
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