Problem signing in Gmail

Closed
Tim - Nov 22, 2016 at 11:24 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 22, 2016 at 04:55 PM
Hello,

I have lost access to my google mail account due to downloading an app for ringtones. I can't remember my password or security answer.
My account was under ***@*** and have even created another account ***@*** for back up as stated in the forgot password section but I still cannot log in.
Please can to reset my password and give me back my ***@*** account back.
My phone number should you need it is removed by moderator


1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Nov 22, 2016 at 04:55 PM
Hello

Unfortunately if you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
0