Gmail password hacked and recover email changed

Closed

riinak123 Posts 3 Registration date Wednesday November 23, 2016 Status Member Last seen November 24, 2016 - Nov 23, 2016 at 12:06 PM
09979009876 - Mar 4, 2018 at 03:49 PM

How can I solve this problem...?Thanx any help :)
- Riina

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2 replies

Answer 1 / 2

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,202
Nov 24, 2016 at 04:55 AM

Your account has been hacked.

See this link:

https://support.google.com/accounts/answer/6294825?hl=en

Good luck

yay cahn
Oct 18, 2017 at 06:44 PM

thank you

09979009876
Mar 4, 2018 at 03:49 PM

thank you

Answer 2 / 2

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,202
Nov 23, 2016 at 05:11 PM

Hi

Before we can help you, you must tell us how you determined that this was a hacking case.

riinak123 Posts 3 Registration date Wednesday November 23, 2016 Status Member Last seen November 24, 2016
Nov 24, 2016 at 02:04 AM

I checked it : https://haveibeenpwned.com/ and it said that my account is hacked :( - Riina

Mark_Wales Posts 94 Registration date Wednesday November 16, 2016 Status Contributor Last seen March 13, 2020
Nov 24, 2016 at 02:42 AM

Have you tried to recover your account with the information related to your account??

riinak123 Posts 3 Registration date Wednesday November 23, 2016 Status Member Last seen November 24, 2016
Nov 24, 2016 at 02:49 AM

Yes I have tried but my safe questions and 'two steps mobile phone safe system' has also hacked and changed the questions and mobile safe systems didn't work anymore...therefore I cant change my password and sign in my gmail-account :( - Riina

Mark_Wales Posts 94 Registration date Wednesday November 16, 2016 Status Contributor Last seen March 13, 2020
Nov 24, 2016 at 03:48 AM

Did you share your password with anyone?

Seems somebody closed to you have changed this because, Google is simply known as big "G" and no one can easily hack Gmail's account. You also mentioned that your account is enabled with two-step verification.

Sorry, I think you need to create a new one.

nqulilez
Jul 16, 2017 at 04:51 PM

Thanks

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