Win10 HP Laptop won't recognize HP external optical drive [Closed]

vanbutan 1 Posts Tuesday November 29, 2016Registration date November 29, 2016 Last seen - Nov 29, 2016 at 10:57 PM - Latest reply: ac3mark 9176 Posts Monday June 3, 2013Registration dateModeratorStatus April 20, 2018 Last seen
- Nov 30, 2016 at 05:03 PM
Hello,
I have a 2016 HP Spectre Notebook, product Number T9Y18AV. It has two USBc ports. I am trying to connect an HP External USB DVDRW Drive, Product number: F2B56UT.

Windows explorer shows HP DVD assigned to the letter Z:. When I clecik on that drive, I get the error message, "To gain access to this folder you will need to use the security tab." There is however, no clear action to be taken on the security tab.

I have tested the laptop's USB drive and they are working fine with flashdrives.

How can I get the laptop to recognize and be able to use the external drive?

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1 reply

ac3mark 9176 Posts Monday June 3, 2013Registration dateModeratorStatus April 20, 2018 Last seen - Nov 30, 2016 at 05:03 PM
0
Helpful
Is there a disk in the drive, and does it do that when there is no disk?