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Can't play videos on IPAD

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Sollyd123 Posts 5 Registration date Saturday December 3, 2016 Status Member Last seen December 3, 2016 - Updated by Sollyd123 on 3/12/16 at 06:41 PM
Sollyd123 Posts 5 Registration date Saturday December 3, 2016 Status Member Last seen December 3, 2016 - Dec 3, 2016 at 08:39 PM
Hello,
I've tried everything from clearing cookies to a hard rest. I cannot view videos in ANY application including browser. This just started about 1 week ago. In Youtube, I get the Error on playback. In browser, either it spins forever and doesn't load or play. I'm Amy my wits end and cannot find any help from Apple. Ipad air IOS 10.1.1. This happened BEFORE the IOS update. I hoped the update would solve it but no. Thoughts anyone?

Sal


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5 responses

Answer 1 / 5
Blocked Profile
Dec 3, 2016 at 06:46 PM
It sounds as though the network might be messed up. Are there any other devices connected to the network?
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Answer 2 / 5
Sollyd123 Posts 5 Registration date Saturday December 3, 2016 Status Member Last seen December 3, 2016
Dec 3, 2016 at 07:20 PM
I have another ipad (air2), 2 laptops that work fine on the same network so I've ruled that out. Any other thoughts?
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Answer 3 / 5
Blocked Profile
Dec 3, 2016 at 07:26 PM
My bad, I guess I missed that detail!

Can you browse as normal? Does everything else on the Pad work right, except the video playback? SO you could google something and it works? What video player is it using? What version of the app?
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Answer 4 / 5
Sollyd123 Posts 5 Registration date Saturday December 3, 2016 Status Member Last seen December 3, 2016
Dec 3, 2016 at 07:34 PM
I'm able to everything else with no issue. In an app (EX: DishAnywhere), the full app loads but the video window is black. In YouTube, same thing only after trying t play, I get an ERROR try again later message. In FaceBook, vids only act like they will load but keeps showing the load meter. All apps are the latest version. I will say that it seems this started while watching video from Niter and 123videos.
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Blocked Profile
Dec 3, 2016 at 07:44 PM
It sounds like a CODEC has been corrupted! You say that you have done a HARD reset. After doing that did you reload any apps?
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Answer 5 / 5
Sollyd123 Posts 5 Registration date Saturday December 3, 2016 Status Member Last seen December 3, 2016
Dec 3, 2016 at 07:56 PM
I did a hard reset. Once the ipad was finished resetting, I reloaded Dish and Netflix along with Google Chrome. I can't view videos in chrome or Safari. How can I reinstall the Codec?
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Blocked Profile
Dec 3, 2016 at 08:36 PM
There are times when the manufacturer no longer wishes for you to use your devices.

Please forgive me, but I am not an APPLE genius. I encourage you to find out what it would take to make an appointment with an APPLE genius that is local to you.

This is the best way for me to answer this, as I do not know enough about the the IOS to guide you beyond the TRENDS that may be evolving with those products!
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Sollyd123 Posts 5 Registration date Saturday December 3, 2016 Status Member Last seen December 3, 2016 > Blocked Profile
Dec 3, 2016 at 08:39 PM
Thanks for trying!
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