WhatsApp videos won't play after getting new phone
Solved/Closed
TK
-
Oct 20, 2023 at 03:25 PM
HelpiOS Posts 8413 Registration date Friday October 30, 2015 Status Moderator Last seen March 13, 2026 - Oct 27, 2023 at 06:27 PM
HelpiOS Posts 8413 Registration date Friday October 30, 2015 Status Moderator Last seen March 13, 2026 - Oct 27, 2023 at 06:27 PM
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1 response
HelpiOS
Posts
8413
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
March 13, 2026
1,879
Updated on Oct 27, 2023 at 06:28 PM
Updated on Oct 27, 2023 at 06:28 PM
Hi,
Perhaps when you backed up your chats on your old (iPhone?) you didn't check "Include videos" in your WhatsApp settings. Therefore, your chats was saved without including the videos, so that's why you can't play or download them.
Unfortunately, I don't think recovery of those videos is possible as WhatsApp is now activated on your new iPhone, plus your last backup didn't include the videos.
Sorry for the bad news...
