WhatsApp videos won't play after getting new phone
Solved/Closed
TK
-
20 Oct 2023 à 15:25
HelpiOS Posts 8397 Registration date Friday 30 October 2015 Status Moderator Last seen 27 February 2026 - 27 Oct 2023 à 18:27
HelpiOS Posts 8397 Registration date Friday 30 October 2015 Status Moderator Last seen 27 February 2026 - 27 Oct 2023 à 18:27
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1 response
HelpiOS
Posts
8397
Registration date
Friday 30 October 2015
Status
Moderator
Last seen
27 February 2026
1,879
Updated on Oct 27, 2023 at 06:28 PM
Updated on Oct 27, 2023 at 06:28 PM
Hi,
Perhaps when you backed up your chats on your old (iPhone?) you didn't check "Include videos" in your WhatsApp settings. Therefore, your chats was saved without including the videos, so that's why you can't play or download them.
Unfortunately, I don't think recovery of those videos is possible as WhatsApp is now activated on your new iPhone, plus your last backup didn't include the videos.
Sorry for the bad news...
