WhatsApp videos won't play after getting new phone

Solved
TK - Oct 20, 2023 at 03:25 PM
HelpiOS Posts 14444 Registration date Friday October 30, 2015 Status Moderator Last seen October 3, 2024 - Oct 27, 2023 at 06:27 PM

Hello,

My issue is that I got a new iPhone this past January, and all videos that were sent to me on WhatsApp before then will not play, download, etc. I assume it's because they were not properly backed up on my old phone, so I can't play them on my new phone. Is there anything I can do to restore them? Thank you so much!


Chrome OS / Chrome 117.0.0.0

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1 response

HelpiOS Posts 14444 Registration date Friday October 30, 2015 Status Moderator Last seen October 3, 2024 1,861
Updated on Oct 27, 2023 at 06:28 PM

Hi,

Perhaps when you backed up your chats on your old (iPhone?) you didn't check "Include videos" in your WhatsApp settings. Therefore, your chats was saved without including the videos, so that's why you can't play or download them.

Unfortunately, I don't think recovery of those videos is possible as WhatsApp is now activated on your new iPhone, plus your last backup didn't include the videos.

Sorry for the bad news...


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