Screen is completely black
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Sarseda Maluba
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Updated by Ambucias on 10/12/16 at 04:51 PM
Sarsi1
Sarsi1
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4 replies
Ambucias
Dec 10, 2016 at 04:52 PM
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Dec 10, 2016 at 04:52 PM
Hello
Try resetting to factory reset.
Try resetting to factory reset.
Sarsi1
Dec 10, 2016 at 06:26 PM
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Dec 10, 2016 at 06:26 PM
Thank you for the response, but i don't know how to reset it back to its factory settings since nothing will display on the screen.
Ambucias
Dec 10, 2016 at 06:54 PM
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Dec 10, 2016 at 06:54 PM
You may access HP Recovery Manager at any time by restarting the computer and pressing F11 repeatedly before the Windows logo screen appears.
On the System Recovery panel, click Next.
PC Recovery will display "Backing up user data and settings."
PC Recovery will begin recovering Windows and application files.
PC Recovery will begin recovering user data and settings.
Upon completion, PC Recovery will display "The PC Recovery was successfully completed. Click restart to restart your PC or click Turn Off to turn off the PC. Click Restart.
Good luck
On the System Recovery panel, click Next.
PC Recovery will display "Backing up user data and settings."
PC Recovery will begin recovering Windows and application files.
PC Recovery will begin recovering user data and settings.
Upon completion, PC Recovery will display "The PC Recovery was successfully completed. Click restart to restart your PC or click Turn Off to turn off the PC. Click Restart.
Good luck
Sarsi1
Dec 10, 2016 at 07:20 PM
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Dec 10, 2016 at 07:20 PM
Thank you, I did it now but it doesn't work on my laptop.