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The Dell sign keeps appearing

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Judy - Jan 9, 2017 at 03:06 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jan 9, 2017 at 06:07 PM
hello,

My Dell laptop turns on and everything is okay but suddenly the Dell sign appears and gives me a black screen then the Dell sign appears again and this goes on and on what should I do,
And if formatting is the solution iam willing to do it but I don't know how to do that either

9/1/2017
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2 replies

Answer 1 / 2
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,833
Jan 9, 2017 at 03:28 PM
It's possible you have a failing motherboard, memory or hard drive.

About the only thing you can test is to run with only one memory module (if you computer has 2).

Good luck
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Judy
Jan 9, 2017 at 04:50 PM
So can you please explain how to check out how many memory modules i have?
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Answer 2 / 2
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,236
Updated by Ambucias on 9/01/17 at 05:46 PM
Hi Judy

It's also called ram stick and it looks like this:


You must open your computer in a static free environment, remove one stick at a time, reassemble the computer. If after removing one stick or the other the problem does nor repeat, you will have the faulty ram stick in your hand which should be replaced. When testing the ram stick must always be in the first slot.

Good luck
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Judy
Jan 9, 2017 at 05:57 PM
That was really helpful,
Thank you very much
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,236 > Judy
Jan 9, 2017 at 06:07 PM
Lets me know about the result. Sometimes, removing the dust from the slots with compressed air (no vacuuming) and tenderly wiping the stick with a lint free cloth will do the trick.
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