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The Dell sign keeps appearing [Solved/Closed]

- - Latest reply: Ambucias
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 - Jan 9, 2017 at 06:07 PM
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hello,

My Dell laptop turns on and everything is okay but suddenly the Dell sign appears and gives me a black screen then the Dell sign appears again and this goes on and on what should I do,
And if formatting is the solution iam willing to do it but I don't know how to do that either

9/1/2017
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Report Respond to xpcman
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Thank you
It's possible you have a failing motherboard, memory or hard drive.

About the only thing you can test is to run with only one memory module (if you computer has 2).

Good luck

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So can you please explain how to check out how many memory modules i have?
Report Respond to Ambucias
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Hi Judy

It's also called ram stick and it looks like this:


You must open your computer in a static free environment, remove one stick at a time, reassemble the computer. If after removing one stick or the other the problem does nor repeat, you will have the faulty ram stick in your hand which should be replaced. When testing the ram stick must always be in the first slot.

Good luck
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That was really helpful,
Thank you very much
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Ambucias
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 21222 > Judy -
Lets me know about the result. Sometimes, removing the dust from the slots with compressed air (no vacuuming) and tenderly wiping the stick with a lint free cloth will do the trick.
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