My Gmail account was hacked

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kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017 - Updated on Jan 19, 2019 at 07:26 AM
kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017 - Jan 16, 2017 at 03:39 AM
My google account was hacked, recovery phone and recovery email changed, and my original email address was changed from Removed by moderator@gmail.com to Removed by moderator@gmail.com. I created this email 2 days ago. I have tried to do all the recovery steps through google but it keeps asking me to type in the email address I use to use sign in and that is the email address that has been hacked, when I type that email address it is a different recovery phone number so have no access. Is there a way I can answer security questions I used to get my original account back anything please help???

Kristen

2 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,240
Jan 14, 2017 at 04:59 AM
Do you remember the password to the hacked account?
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kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017
Jan 14, 2017 at 02:57 PM
YES
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kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017
Jan 14, 2017 at 07:55 PM
when I type in my password to login it rejects it. Then i type it in the account recovery page where it asks do you remember a password assoiated with this account and still rejects it. The recovery phone# and recovery email has been changed also.
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