My Gmail account was hacked

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kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017 - Updated on Jan 19, 2019 at 07:26 AM
kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017 - Jan 16, 2017 at 03:39 AM

My google account was hacked, recovery phone and recovery email changed, and my original email address was changed from Removed by moderator@gmail.com to Removed by moderator@gmail.com. I created this email 2 days ago. I have tried to do all the recovery steps through google but it keeps asking me to type in the email address I use to use sign in and that is the email address that has been hacked, when I type that email address it is a different recovery phone number so have no access. Is there a way I can answer security questions I used to get my original account back anything please help???

Kristen

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2 responses

Answer 1 / 2

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
Jan 14, 2017 at 04:59 AM

Do you remember the password to the hacked account?

kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017
Jan 14, 2017 at 02:57 PM

YES

kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017
Jan 14, 2017 at 07:55 PM

when I type in my password to login it rejects it. Then i type it in the account recovery page where it asks do you remember a password assoiated with this account and still rejects it. The recovery phone# and recovery email has been changed also.

Answer 2 / 2

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
Jan 14, 2017 at 04:13 PM

Here is how to recover your account:

https://ccm.net/faq/9225-how-to-recover-gmail-account#your-gmail-account-has-been-hacked

Good luck

kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017
Jan 14, 2017 at 08:11 PM

I will try it. Also the hacker gave me a totally different email address and my password for the hacked account works for it.

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168 > kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017
Jan 15, 2017 at 06:11 PM

So, did you try or not?

kristenc Posts 5 Registration date Saturday January 14, 2017 Status Member Last seen January 16, 2017
Jan 16, 2017 at 03:39 AM

Yes, and it takes me to the account recovery form and i type in the hijacked email address then i type in last password remembered, then it says verification code being sent to a phone number that is not mine, so i click try a different quesstion, then it asks month and year account opened Jan. 2017 then it asks type in recovery email address and then it sends code to recovery email i type that in and then it says couldnt sign you in, thanks for verifying email but we couldnt confirm this account belongs to u:(

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