Forgot password ,alternative email & phone

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Ed Lethbridge - Updated by Ambucias on 19/01/17 at 05:04 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 19, 2017 at 05:05 PM
Hello,
I've been a user of Yahoo since 2005 and I don't have this kind of trouble. I usually received email automatically in my phone and suddenly yesterday went wrong. Hope you can help as I'm trying to recover my account as my alternate email address and phone number was not updated and I don't have access with it anymore.
Pls. message me at removed by moderator
Rose


1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Jan 19, 2017 at 05:05 PM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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