Forgot password ,alternative email & phone

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Ed Lethbridge - 19 Jan 2017 à 11:18
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 19 Jan 2017 à 17:05
Hello,
I've been a user of Yahoo since 2005 and I don't have this kind of trouble. I usually received email automatically in my phone and suddenly yesterday went wrong. Hope you can help as I'm trying to recover my account as my alternate email address and phone number was not updated and I don't have access with it anymore.
Pls. message me at removed by moderator
Rose


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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
19 Jan 2017 à 17:05
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry