Computer is not picking up brand new drive

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Hello, please help new 4TB seagate external drive is not showing up in my computer or in computer management it does show up in device management. All the forums and videos talk about fixing the problem from the computer management screen.



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Is it USB? Try a different USB port!

Posts
3606
Registration date
Monday September 1, 2014
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Member
Last seen
February 20, 2017
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Hi R meant,

The best thing to do is to test the drive on another PC. If the issue persists, there may be a problem with the drive. Since the drive is recognized by Device Manager, that means that there are some drivers installed, but they may be outdated. You should open the drive manufacturer’s web page and search for newer versions. Please test the drive with another USB cable.
If the issue persists, I would recommend you to contact the seller and ask for a replacement.

Hope this helps