Lost password.. New phone and alternative email not verifying

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Shaunamitchell
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Tuesday January 31, 2017
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January 31, 2017
- Updated by Ambucias on 31/01/17 at 04:38 PM
Ambucias
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47366
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Monday February 1, 2010
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- Jan 31, 2017 at 04:39 PM
Im trying to get into my google account. I lost my password and don't have my recovery number. I do have my recovery email but when I put the code it it won't verify. The account is removed by moderator@gmail..com please help

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Ambucias
Posts
47366
Registration date
Monday February 1, 2010
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Moderator
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11,291
Jan 31, 2017 at 04:39 PM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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