How to reset a gateway to factory settings?

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My brother is handing me down his gateway computer but when he clicks restart to default settings it says that there is a problem and we have literally tried everything and its not working. Please help, I really want the computer!!

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Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
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Hi

Try alt+F10